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Terms & Conditions

Complete Signage Group Ltd



1. Definitions


1.1 “Purchaser” means Complete Signage Group Ltd or Associate Company thereof and on whose behalf an order is placed.

1.2 “Supplier” means the person, firm, company, agency or entity with whom an order is placed.

1.3 “Goods and Services” means the articles, material, plant, equipment or services or any combination of these described in an order and to be supplied by the Supplier.

1.4 “Contract” means an agreement to purchase made subject to these Terms and Conditions of Purchase.

1.5 “Acceptance” and “accepted” in relation to goods shall bear the meanings they possess under the sale of Goods Act 1979.


2. Sole Conditions — Application of Terms and Conditions


2.1 These Terms and Conditions shall apply to all contracts by the Purchaser for the purchase of goods, services or the carrying out of works to the exclusion of any other terms and conditions unless otherwise agreed in writing and duly executed as part of a Purchase Agreement.

2.2 Any previous terms and conditions, whether suggested in the course of negotiations or otherwise, shall be of no effect, the only terms and conditions shall be:

2.2.1 These Terms and Conditions of Purchase; unless expressly over-ridden in the form of the contract Agreement,

2.2.2 Such Terms and Conditions, if any, set out and/or shown or referred to in the Purchase Order and

2.2.3 Those Terms and Conditions which are implied by English law except insofar as the same may conflict with .1 and/or .2 hereof and in the event of any such conflict the Terms and Conditions referred to in .1 and .2 shall prevail.

2.2.4 If any of these terms of contract conflict or contradict then those terms will over-ride each other in the following order of priority: (1) any express written agreement from us; (2) our order; (3) these Terms.

2.3 Any written, printed or standard terms and conditions contained in any document emanating from the Supplier shall have no legal effect whatsoever. Any such terms and conditions appear in the documents only because they are printed thereon and the Supplier waives any rights he may otherwise have to rely on such terms and conditions.

2.4 In the absence of any acknowledgement or other correspondence in regard to receipt of this order, acceptance of these Terms and Conditions shall be deemed to be complete. In any case, the Contract shall be concluded on these Terms and Conditions as soon as the supplier takes any step to deliver goods ordered, or carry out works, or otherwise takes any action in part performance of the Contract.


3 Goods


3.1 Description and Quality:

3.1.1 The following provisions of this Condition shall apply without prejudice to any other rights of the Purchaser, whether arising pursuant to the express or the implied terms hereof, at common law or otherwise howsoever.

3.1.2 The Purchaser reserves the right to change specifications. Any difference in price required by such changes shall be equitably adjusted and the agreement shall be modified in writing accordingly.

3.1.3 The goods shall be supplied in strict accordance with the description and specification contained or referred to in this order and shall not exceed the quantity specified. No substitute materials should be used without the prior written consent of the Purchaser. The Purchaser shall not be liable for any excess costs or charges due to deviations from the description and/or specification and/or stated quantity without prior agreement. If an agreed deviation to specification or description would reduce your costs the contract price will reduce to fairly reflect that saving.

3.1.4 If a supplier/sub-contractor is defined within the Purchasers order the Supplier shall not change the source of supplier/sub-contractor without approval from the Purchaser.

3.1.5The goods supplied shall be of merchantable quality and fit for their purposes. The goods shall comply with all statutory and other legal requirements, all relevant standards and Codes of Practice, and contain no deleterious, hazardous or defective materials or components. The Supplier shall inform the Purchaser of changes to location/processes/products/suppliers/sub-contractors that may affect the quality/safety or environmental impact of the product supplied to the Purchaser. The purchaser reserves the right to reject any of the goods which are faulty and do not strictly conform to the quality, quantity, standard or description as specified in this order or which do not conform to sample. The Purchaser may return any rejected goods at the Supplier’s risk and expense.

3.2 Documentation

3.2.1 Delivery notes must be forwarded with the goods on the day of dispatch.

3.2.2 The Purchaser’s purchase order number, call off reference and date thereof, and, where applicable, the shipping reference number, part numbers and quantity in each container, must be quoted on all correspondence, including delivery notes and invoices.

3.2.3 Separate invoices must be sent for each delivery and no sum may be invoiced after 6 months.

3.2.4 Save as in herein expressly provided this agreement can be modified or varied only in writing signed by both parties and their duly authorized agents.

3.2.5 The Supplier shall notify Purchaser regarding any changes of manufacturing facility location.

3.2.5 Documentation for imports
A full set of negotiable documents for presentation to Shipping Cost Carriers and Customs & Excise should be available to the Purchaser’s clearance agents in sufficient time prior to arrival of vessel to enable clearance to be made. Extra costs incurred due to late documents will be passed back to the Supplier.

3.2.6 Records are to be retained for seven years. No disposal of records is to be undertaken by Supplier without the written authority of the Purchaser.

3.3 Delivery

3.3.1 All goods shall (unless otherwise agreed) be delivered, insured and carriage paid, to
The delivery address specified on the purchase order or as directed by the Purchaser.

3.3.2 The goods shall be properly marked and packed, and protected against damage and deterioration in transit.

3.3.3 The Purchaser reserves the right to change delivery date.

3.3.3 Unless otherwise agreed in writing between the Purchaser and the Supplier, time shall be of the essence and the delivery date or dates specified in this order shall be a condition of the Contract.

3.3.4 The Supplier shall promptly notify the Purchaser in writing of any delay in delivery and the likely duration of the delay. The Purchaser shall on receipt of such notice or on non-delivery of the goods on the specified date, have the option to treat the contract as repudiated and place orders elsewhere, and in the event of such action the Purchaser will not be guilty of any breach of the contract.

3.3.5 The Purchaser shall not be required to take delivery prior to the agreed date.

3.3.6 Shipping terms shall be in accordance to Incoterms 2010.

3.4 Title

The property in the goods shall pass to the Purchaser on delivery or when the goods are appropriated to the Contract, whichever is the earlier.

Any goods provided by us to you on a free issue basis will remain our absolute property throughout, and will be at your risk while the goods are, or are supposed to be, in your possession. You are not to part with possession (save to us) unless with our express prior consent.

3.5 Risk

All goods ordered shall be at the Supplier’s risk until delivered in accordance with the Contract and accepted at the delivery address stated overleaf or as directed by the Purchaser. You will insure yourselves and any product, tooling or equipment held by yourselves and owned by the Purchaser against all normal insurance risks relevant to your work for us, on terms and for amounts consistent with normal business prudence. You will demonstrate to us the terms and currency of any such insurance upon request.

3.6 Returnable Packages.

The Purchaser shall not be liable to return any packing materials, cases or other containers unless it has been agreed in writing to do so.

Returnable packages shall be at the Supplier’s risk except while in the Purchaser’s custody.

3.7 Price and Payment


3.7.1 The Purchaser will only be responsible for prices or charges payable that are stated on the purchase order. These prices will assume that (unless otherwise expressly stated) all incidental expenses, taxes, levies, duties, imports and the like are included.

3.7.2 When invoices subject to discount are not posted on the date thereof, the discount period will be calculated from the date the invoices are received by the Purchaser.

3.7.3 Unless the purchase order otherwise states, payment for goods accepted by the Purchaser will normally be made at the end of the month following the month of delivery.

3.7.4 We will be entitled to set off against the price any money owed to us by you.

3.8 Patents, trademarks, etc.

The Supplier guarantees that the sale or use of the good will not infringe any British or foreign patent, copyright, trade mark, trade name, registered design, or other intellectual property right, and undertakes to indemnify and keep the Purchaser indemnified against all actions, judgments, decrees, costs, claims, demands and expenses resulting from any actual or alleged infringement, and undertakes at his own expense to defend or assist in the defence of any suit or action which may be brought in this connection

3.9 Inspection


The Purchaser shall have a reasonable time after delivery within which to inspect the goods. The Purchaser shall not be deemed to have accepted the goods, nor shall the property within the goods pass from the Supplier to the Purchaser, until the Purchaser has completed his inspection and has acknowledged that they correspond with the specifications, requirements or samples as notified to the Supplier. Where the inspection of the goods has been made before delivery and the Purchaser has acknowledged that they correspond with its specifications, requirements or samples as notified to the Supplier, the property in the goods shall pass when the Supplier delivers the goods to the Purchaser at the place designated by the Purchaser. If the Purchaser refuses to accept the goods or part of them, having the right to do so, it will be at the Suppliers expense, return the goods to the Supplier or otherwise dispose of them as the Supplier shall reasonably request. The cost of inspection of goods rightfully rejected shall be charged to the Supplier. If part only of the goods are found on inspection to be defective or not in accordance with the Purchasers specifications, requirements or samples, the Purchaser shall have the right to cancel any unshipped portion of the order.

The Supplier may be given the opportunity to inspect goods rejected by the Purchaser within 7 days of notification by the Purchaser. At the end of this period the goods will be dispatched without further notice to the Suppliers address.

Payment for goods prior to inspection or failure to inspect the goods shall not constitute acceptance thereof and is without prejudice to any and all claims the Purchaser may have against the Supplier.

The risk of loss or damage to the goods shall remain with the Supplier until the property in the goods has passed to the Purchaser.

The Purchaser has the right, at its expense, to engage an independent inspection, to inspect and/or test the purchased goods prior to shipment. The Supplier shall provide all reasonable facilities and assistance for the safety and convenience of such inspectors in the performance

of their duties. Based upon such an inspection, the Purchaser has the right to reject non-conforming or defective purchased goods and/or packaging or to require their correction.

Furthermore, the Purchaser, including its customers and any regulatory authorities, reserves all right of access to records and applicable areas of the Suppliers facilities, to include the entire supply chain in fulfilling this purchase order.


4. Indemnity and Liability


4.1 Without prejudice to any other rights of the Purchaser whether arising pursuant to the express or implied terms hereof, at common law, by statute, or otherwise howsoever, the Supplier shall indemnify the Purchaser against each and every of the matters set out hereafter to the extent that the same is caused by defective design, workmanship or materials, or by any defect in the goods supplied or by the failure of the Supplier to supply the goods in accordance with the terms of the Contract, or by any other breach, default, negligence or non-compliance of the Supplier or his sub-contractors (if any) relating to or in connection with this order:

4.2 Any loss, expense, damage or injury whatsoever and when so ever arising suffered by the Purchaser;

4.3 Any liability of the Purchaser to a third party whatsoever and when so ever arising;

4.4 any consequential or indirect loss or damage whatsoever and whenever arising, including without limitation loss of profits, loss of reputation, loss of use or loss of contract, sustained by the Purchaser of for which the Purchaser may be liable;

4.5 Any claim in respect of or any liability for breach of any statutory or common law duty;

4.6 All legal costs or expenses, or expert’s fees.


5. Force Majeure


5.1 Neither party shall be liable for delay in performing or failure to perform obligations if the delay or failure results from Force Majeure, provided that the party affected shall promptly notify the other in writing of the reasons for the delay. Such delay or failure shall not constitute a breach of the Contract and the time for administration shall be extended by a period equivalent to that during which performance is so prevented provided that if such delay or failure persists for more than sixty (60) days nothing in this Clause shall be taken to limit or prevent the exercise by the Purchaser of its rights of cancellation under Clause 8.

5.2 For the purposes of the Contract “Force Majeure” shall mean Act of God, lock-out, strike, industrial dispute, embargo, accident, civil commotion, riot, war, fire, breakdown, inclement weather, shortage of materials, interruption of transport, Government action or any other cause whatsoever beyond reasonable control of the party affected


6. Breach


6.1 The following provisions of this Condition shall apply without prejudice to any other rights of the Purchaser, whether arising pursuant to the express or implied terms hereof, at common law or by statute or otherwise howsoever.

6.2 Any breach of any term of this order or of any of these Conditions by the Supplier regarding time of delivery shall (whether or not the Purchaser has accepted the goods or any part thereof, and whether or not the property in the goods has passed to the Purchaser) entitle the Purchaser at its option either to treat the Contract as repudiated or treat any such breach as a breach of warranty giving rise to a claim for damages.

6.3 If at any time after acceptance by the Supplier of an  undelivered order the Supplier (being an individual) commits an act of bankruptcy or compounds or makes any arrangement with his creditors, or the Supplier (being a company) goes into liquidation either voluntarily or compulsory (except a voluntary solvent liquidation for the purposes of amalgamation or reconstruction) or has a receiver or administrative receiver appointed over any of its assets, or applies for or is the subject of an administration order the Purchaser may at its option cancel any such order by written notice to the Supplier, without any liability whatsoever on the part of the Purchaser. The provisions of Condition 7 shall not apply to any such cancellation. On cancellation pursuant to this Condition:

6.3.1 The Contract price shall cease to be payable;

6.3.2 Any sums previously paid by the Purchaser to the Supplier shall be repaid; and

6.3.3 the Purchaser shall not be liable for any loss or damage, including consequential or indirect loss, howsoever arising, suffered by the Supplier or any third party as a result of such cancellation.

6.4 No waiver by either Supplier or Purchaser with respect to any breach or default of or with respect to any provision or condition of this order and no course of dealing shall be deemed to constitute a waiver or any other breach or default of or with respect to the same or any other provisions or condition of this agreement.
No time given or concession made on the part of the Purchaser shall be construed as a waiver of any of its rights or remedies


7. Cancellation


7.1 Without prejudice to any other rights of the Purchaser, whether arising pursuant to the express or implied terms hereof, at common law or by statute or otherwise howsoever, the Purchaser shall have the right to cancel this order in whole or in part at any time for any reason whatsoever by giving the Supplier notice thereof in writing. In such event the Purchaser shall pay to the Supplier (except where the order has been cancelled due to breach or anticipatory breach by the Supplier) the cost of all goods delivered in accordance with the Contract at the time of cancellation, and a fair and reasonable sum for all materials used and work done up to the time of the cancellation, whereupon the property in such materials shall pass to the Purchaser. The Purchaser shall not be liable for any loss or damage including consequential or indirect loss or damage suffered by the Supplier or any third party as a result of such cancellation. Cancellation pursuant to this provision shall be without prejudice to any liability of the Supplier to the Purchaser.


8. Warranty


8.1 Without prejudice to any other rights of the Purchaser, whether arising pursuant to the express or implied terms hereof, at common law, or by statute or otherwise howsoever, if, within a period of 12 months from the date of delivery or the completion date of the works (as the case may be), the goods or the works or any part thereof are found not to be or to remain of merchantable quality or fit for their purposes, or show any defects in design, workmanship or materials or are found not otherwise to comply with the Contract (such failures and defects being hereinafter referred to as ‘defective goods’ or defective works’ as appropriate), the Purchaser may at its option either:

8.1.1 require the Supplier to repair or replace such defective goods or defective works to the satisfaction of the Purchaser (in which case this Condition shall apply to the repaired or replacement goods or works, the applicable period of 12 months running from the date of repair or replacement); or

8.1.2 Reject such defective goods or defective works, in which case: in the case of defective goods, the Purchaser shall return the same to the Supplier at the Supplier’s risk and expense and the Purchaser shall be entitled to purchase equivalent goods elsewhere and any additional expense incurred in connection therewith shall be reimbursed in full forthwith by the Suppler: or In the case of defective works, the Purchaser shall be entitled to have the defective works repaired or replaced by others and any additional expense incurred in connection therewith shall be reimbursed in full forthwith by the Supplier


9. Compliance with Statutes, etc.


9.1 Without prejudice to any rights of the Purchaser, whether arising pursuant to the express or implied terms hereof, at common law, by statute or otherwise howsoever, the Supplier warrants that the goods and/or works comply in all respects including their quality, design, materials, construction and workmanship with all statutes, statutory rules, orders, regulations and Codes of Practice which may be enforced or which may in any way apply to the goods. The Supplier undertakes to indemnify the Purchaser and keep it indemnified against all loss, damage (including any consequential or indirect loss or damage), costs, expenses, claims and proceedings whatsoever which the Purchaser may suffer or incur or to which the Purchaser may be subjected by reason of any breach of the said warranty.


10. Assignment


10.1 The Supplier shall not without the prior written consent of the Purchaser assign or sub-contract any contract or any part thereof (except for materials and minor details the makers or suppliers of which have specified in this order). Any such consent shall not, in the case of sub-contracting, relieve the Supplier of his obligations or any liability arising under the Contract or these Terms and Conditions of Purchase.


11. Health and Safety


11.1 Without prejudice to the generality of the foregoing clauses and statutes, all packing (including containers, wrappings and pallets) shall be safe and without risk to the health and/or welfare of the Purchaser’s business and persons using the Purchaser’s premises.


12. Confidentiality and Advertising


12.1 The Supplier shall treat this order and all designs, drawings, specifications and information supplied therewith or subsequent thereto as confidential and shall not disclose the same to any third party without the Purchaser’s prior written consent or infringe any copyright, patent, trade mark, trade name, registered design or other intellectual property right vested in the Purchaser.

12.2 Furthermore, all tools, patterns, samples, documents and other information supplied by the Purchaser or created by the Supplier for the Purchaser shall at all times remain the exclusive property of the Purchaser and be subject to recall by the Purchaser at any time.

12.3 The Supplier shall not without first obtaining permission in writing advertise or publish the fact that they supply goods, materials and services to the Purchaser nor to any of the Purchasers customers.

12.4 The Supplier shall not manufacture, sell or supply directly or indirectly for the benefit of itself or any third party any item made in accordance with the Purchasers information, specifications, designs, drawings or samples without the Purchasers prior written consent.


13. Severance


13.1 In the event of the invalidity or unenforceability of any of these Conditions or any paragraph, sub-paragraph or part thereof, the same shall be severed and shall not affect the validity or enforceability of the remaining provisions hereof.


14. Notices


14.1 Any notice to be given pursuant to these Terms and Conditions of Purchase shall be in writing and addressed to the Supplier at the last address which the Supplier shall have notified in writing to the Purchaser for the purpose. Or failing such notification shall be at the Supplier’s registered office or principal place of business.


15. Governing Law


15.1 The Contract is made in England and, together with these Terms and Conditions of Purchase shall be governed by and construed in accordance with English law. All parties to the Contract agree to submit to the exclusive jurisdiction of the English Courts for the purpose of determining any claim, dispute, or difference arising under, in relation to, or in connection with the Contract or these Terms and Conditions of Purchase.


16. Content / images on this website


16.1 Content and images belong to Complete Signage and forbit anyone using or copying any part from completesignage.co.uk website and sub sites. legal action will occur to anyone found with content or any material relating from Complete Signage.





'The Company' means Complete Signage Group Ltd, 'the Customer' means the person, firm, company or corporation who orders, purchases and/or contracts to order or purchase goods of the Company.




All quotations are made and all orders are accepted subject to the following terms and conditions.  Any terms and conditions contained in any acceptance of this quotation which vary, are contrary to or additional to those herein contracted shall be void and of no effect.  A customer desiring any reasonable amendment of those terms should communicate with the Company before forwarding an acceptance.  No amendment of these terms shall be valid unless made in writing and signed by the Company.
Before using any of our products, the customer shall determine the suitability of the product for its intended use, and the customer assumes all risks and liability whatsoever in connection herewith.  Complete Signage shall not be liable either in tort or in contract for any loss or damage – direct, incidental or consequential, arising out of the use of, or the inability to use, any of our products.


Description of Goods


All specifications, drawings, illustrations, particulars of weight and dimensions issued by the Company are approximate only and do not form part of any terms, conditions or warranties of any contract entered into by the Company.  The Company may vary such specifications, drawings, illustrations, particulars of weight and dimensions at any time and for whatever reason, without having to give a reason or explanation.


Catalogues, Prices etc


Catalogues, brochures and price lists and all other advertising matter are only an indication of the type of goods offered by the Company they shall not constitute a sale by description.  All prices therein are intended to be correct at the date of publication but are subject to increase, alteration or withdrawal without notice.




All quotations made are applicable only to quantities specified and are valid for 30 days from the date of quotation.  The Company reserves the right to increase its price to take account of variations in labour, material or other costs between the date of quotation and the last date of delivery of the goods.




a.  Verbal orders must be confirmed in writing within 48 hours.

b.  If the Customer cancels any order before its completion he shall immediately thereupon become liable to pay to the Company a sum equal to the cost of the labour, materials and overheads expended in the execution of the said order up to and including the date of the receipt of such cancellation plus the amount of the profit which the Company would have made but for such cancellation.


Delivery & Passing of Risk


a. Any dates and times quoted for delivery are to be treated as an estimate and the Company shall not be liable whatsoever for failure to deliver by such date or time.

 b. The risk in the goods shall pass to the Customer on delivery to the Customer's premises or to any person or party authorised by the Customer to receive goods.

 c. We shall not be responsible for loss arising from delay or failure to deliver arising from causes beyond our control.  These include Act of God, war, civil disturbance, riot, industrial action or dispute, natural calamity, controls, restrictions or prohibitions of Government or other competent authority, fire, flood, sabotage or non-availability of materials.


Retention of Title


Goods shall remain the property of the Company until payment in full has been received.  Until title to the goods passes to the Customer he shall hold the goods for the Company and shall store the goods in such a manner as they are readily identifiable as the property of the Company.  Ownership of all tooling and film positives rests with the Company.


Intellectual Property


Ownership of all intellectual property rights in relation to design work carried out by the company rests with the company unless otherwise provided for by a separate agreement.




Goods will be despatched by the most convenient means unless otherwise agreed in writing and carriage will be charged at cost.


Loss or Damage in Transit


The Customer should notify, in writing, the Company and the Carrier within 3 days of delivery, any damage or loss of goods in transit.  Non-delivery should be notified in writing within 14 days of the date of invoice.




a. Where credit terms have not been agreed, payment should be made in full with order or, where appropriate, immediately prior to despatch of the goods. 


b. Unless otherwise agreed in writing the Company's credit terms are 30 days, that is, net cash 30 days from date of invoice.

c. Where payment is not normally to be made until after delivery and the latter is delayed by the Customer's inability or unwillingness to accept such delivery at the time the goods are ready for despatch, the Company reserves the right to demand immediate payment in full after giving notice of its readiness to deliver the goods and to charge the Customer any storage expenses it may have to incur, all such storage being entirely at the Customer's risk.




The Company shall not be under any liability to the Customer or to any third party in respect of defects in goods delivered whether patent or latent or for any injury, damage or loss resulting directly or indirectly from such defects howsoever caused.  Without prejudice to the foregoing the Company reserves the right at its sole discretion to make replacement of goods or parts in respect of any complaint in writing relating to alleged defects received by the Company within one month of the date of delivery.  The date of delivery for the purpose of this clause shall be the date of delivery to a carrier by the Company.




All statutory warranties and conditions are hereby excluded as well as all warranties and conditions made orally or in writing by whosoever given which vary or are contrary to or in addition to the above terms of business except those (if any) provided for by the note to Clause 2 hereof.




The contract shall be subject to the Laws of England and construed in all respects as an English Contract.